Frequently Asked Questions

Everything you need to know about shopping with Rago.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.

How can I return or exchange an item?

Rago offers a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

At Rago, we prioritize quality and ethics. We work closely with our manufacturers to ensure that our fabrics are sourced responsibly and that our production processes minimize environmental impact.